CloudDesk SaaS Platform
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Overview
A comprehensive SaaS platform for IT service management featuring ticket tracking, asset management, knowledge base, and real-time collaboration tools.
The Challenge
Needed multi-tenant architecture with tenant isolation, custom branding per tenant, flexible billing tiers, and integration with popular enterprise tools like Slack, Jira, and Microsoft Teams.
Our Solution
Designed a multi-tenant Django architecture with separate database schemas per tenant. Built subscription management with Stripe, webhook-based integrations, and a plugin system for extensibility.
The Result
Acquired by 500+ companies in first year. 99.5% tenant retention rate. Scaled to handle 50,000+ tickets per day across all tenants.
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